PHOENIX STYLE BUY-OUT TERMS & CONDITIONS
These Terms & Conditions apply when you submit an item to Phoenix Style Limited (“Phoenix Style”, “we”, “us” or “our”) through our Buy-Out service. By submitting an item, you confirm that you have read and agree to these terms.
1. ELIGIBILITY
You must be aged 18 or over and legally entitled to sell the item you submit. We may ask you to provide identification, proof of ownership or other information before completing a purchase.
2. INITIAL OFFERS & SUBMISSIONS
Our initial offer is based on the photographs, description and information you provide. If you accept our initial offer, you agree to send or deliver the item to Phoenix Style for inspection and authentication. Accepting the initial offer does not mean that the sale is complete.
You must ensure that the information you provide is accurate and disclose any known damage, alterations, repairs or other relevant details.
3. INSPECTION & FINAL OFFERS
Every item will be physically inspected and authenticated before we confirm our official final offer.
If we identify any material differences or condition issues, we may revise our offer or decline to purchase the item.
If an item fails authentication, we will not proceed with the purchase. An authentication fee and return postage costs will be due.
If you choose not to proceed with the sale after the final offer has been issued, a return fee will be due. Where an item fails authentication, the applicable authentication fee and return postage costs will also be due.
Once you accept our final offer, a binding agreement to sell the item is formed.
4. AUTHENTICITY & OWNERSHIP
By submitting an item, you confirm that:
· You are its legal owner and have full authority to sell it.
· It has not been stolen, unlawfully obtained or promised or sold to another party.
· You have disclosed all relevant information about its condition, history and authenticity to the best of your knowledge.
If an authenticity or ownership issue is discovered after payment, we reserve the right to seek recovery of the payment and reasonable associated costs where legally entitled to do so.
5. SHIPPING & RESPONSIBILITY
You may deliver your item to one of our stores or send it to us using an agreed shipping method.
If you arrange your own postage, you are responsible for the item until we receive it. We recommend using a fully tracked and appropriately insured service.
Where Phoenix Style arranges collection or provides a prepaid shipping label, responsibility for the item passes to us when the courier collects it, subject to the agreed arrangements.
Our liability for items lost or damaged in transit applies only where the carrier confirms loss or damage occurred during transit. If a parcel arrives sealed and undamaged but empty, or containing an item that does not match your submission, we are not liable and will not issue payment. We may report suspected fraud to the police and the carrier, and any item returned will be at your cost.
6. PAYMENT & TRANSFER OF OWNERSHIP
Following acceptance of our official final offer, payment will be made by bank transfer or Phoenix Style credit, as agreed.
For bank transfers, payment will be made within 2 working days of your completed bank details form being submitted, provided any necessary verification has been completed.
We may request identification or further information before processing payment. If we require additional information, we will contact you.
Ownership of the item transfers to Phoenix Style once payment has been sent, or the agreed store credit has been issued, as applicable.
7. RETURNED & UNCOLLECTED ITEMS
If we decline to purchase your item, we will contact you to arrange its return or collection.
You must cooperate with reasonable arrangements for the return of your item. If an item remains uncollected or you do not respond to our attempts to arrange its return, we will provide written notice and follow the applicable legal requirements before taking any further action.
Any applicable return or authentication fees will be due as set out in these terms.
8. PERSONAL INFORMATION
We use the personal information you provide to assess your submission, verify identity and ownership, administer the transaction, process payment and meet our legal obligations.
Further information about how we handle your personal data is available in our Privacy Policy: https://www.phoenixstyle.co.uk/pages/new-site-privacy-policy
9. GENERAL
Nothing in these Terms & Conditions excludes or limits any rights or liabilities that cannot lawfully be excluded or limited.
These terms are governed by the laws of England and Wales, subject to any mandatory rights you may have under applicable law.
We may update these terms from time to time. The applicable version will be made available on our website.
10. CONTACT US
If you have any questions about our Buy-Out service or these terms, please contact us at sell@phoenixstyle.co.uk.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@phoenixstyle.co.uk or by mail using the details provided below:
Phoenix Style
25 Oakdene Parade, Cobham Surrey KT11 2LR
