JOIN OUR TEAM
Online Product Manager
Full-time | Surrey | On site
We are looking for an experienced, exceptionally organised Online Product Manager to take full ownership of our product online.
THE ROLE
You own every piece from the moment it arrives in the studio to the moment it sells. That means getting stock photographed, written up, listed and merchandised so people find it and want it. It means running the studio and the flow of stock between Cobham, Wimbledon and every channel we sell through. And it means online orders and fulfilment, day in, day out.
Around that sit our live shows, which you produce and prepare product for.
You will work closely with our studio photographer to keep the shoot diary moving, and you will be the last person to look at a piece before a customer does — checking condition, completeness and that everything has been properly authenticated.
WHAT YOU'LL NEED
Experience running product on an e-commerce site, Shopify ideally. Exceptional organisation: pre-loved means every item is unique, with one photograph and one description each, so there is no bulk upload and nothing forgives a sloppy system. A forensic eye for detail. Strong computer skills and excellent written English — you will write everything customers read about our product, and you will be who the shop floor asks when a system question comes up. A genuine eye for fashion and enough knowledge of luxury brands to describe a piece accurately.
Live selling experience and comfort on camera are a bonus rather than a requirement, though you may be asked to front a show from time to time.
WHAT WE'RE LOOKING FOR BEYOND THE LIST
Someone agile, with real energy, who wants to be part of a business that is growing and will go beyond the scope of their job description to help it grow. We are a small team with serious ambitions, and the person who thrives here is the one who sees what needs doing and does it.
TO APPLY
Email info@phoenixstyle.co.uk for the full job description, and tell us why you are interested.
Freelance Digital Media
Surrey and remote
We are looking for an experienced freelance digital media specialist to run our content and our channels, and to tell us how to grow them.
THE ROLE
Our content is the thing people talk about. Customers walk into the store and say "I saw your video on Instagram." We want someone who can take that a great deal further.
Our founder films 3 talking-head videos a week on fashion and the resale market. You edit them and run everything around them: the channels day to day, the weekly content plan and the strategy behind it. You will also cut our live shows into clips worth watching, promote the shows so people turn up, and film with us in store half a day a week.
HOW WE WILL MEASURE IT
Not website orders. Our customers see a video and then walk into Cobham or Wimbledon, or turn up to a live show, and no analytics package can attribute a shop visit to a Reel. We will look at reach and saves on the pieces that matter, at how many people come to the live shows, and at what customers say when we ask how they heard about us.
WHAT YOU'LL NEED
Someone who has grown a fashion or luxury account before and can show us the numbers behind it, not just a good-looking feed. Strong editing, particularly on talking-head and short-form video. A real eye, and a feel for how luxury should look and sound. Opinions — we want to be told what to do differently.
Live commerce experience is a bonus. Our reach is at its highest on record, so we are looking for someone who can take something already working and make it considerably bigger.
TO APPLY
Email info@phoenixstyle.co.uk for the full brief, with examples and the numbers behind them.
WE'RE ALWAYS LOOKING FOR NEW TALENT
Please drop us an email with your CV to: info@phoenixstyle.co.uk
