We're confident that you'll love your purchase from us, but we understand the importance of peace of mind when shopping online. If you decide you would like to return your item, we ask that you please get in touch with us within 24 hours of receiving it. We will then share details on how to return your order and we will issue a full refund as soon as it has been received, inspected and confirmed unworn and with all its tags attached. You will need to return it within 7 days from the date of delivery, entitling you to a full refund or exchange, failure to do so will result in a store credit. Please note ALL ITEMS BOUGHT IN SALE are non-refundable.
All items sold on our website and within our stores are sold on behalf of individual, private sellers and this means that (like most resale platforms and stores) the sale is final and we cannot accept any returns, refunds or exchanges that are out of the 24 hour policy.
To make a return, please contact us by email RETURNS@phoenixstyle.co.uk to register your return. After receiving confirmation from a member of our customer care team, items may be returned via post or brought back to our store at the following address:
Phoenix Style Limited
5 Church Street
Items must be returned in their original condition in order to be eligible for a full refund. We cannot accept the return of items that have been used, altered or personalised. Phoenix Style will provide a full refund or exchange should you receive a faulty item or if you are unsatisfied with your purchase.
Your payment will be refunded at the earliest possible opportunity and confirmation will be sent to you via email, but please allow up to 5 working days for funds to show in your account.
Any postage, customs or duty charges incurred at the time of the original order are final and will not be refunded.
For further information on our returns policy please see our terms and conditions. If you require any further advice, please contact us directly on +44 (0)1932 862147.