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TERMS OF SERVICE

TERMS & CONDITIONS

BUYING FROM PHOENIX STYLE
Making a purchase could not be easier. Please browse our catalogue, select the item in which you are interested in, add the item to your shopping cart and follow the necessary steps. You can also contact us via phone or email. Some items will require approval at checkout in which case you will be informed and one of our team will be in touch as soon as possible. We will provide you with the full cost including delivery and you can choose a suitable payment method to confirm the transaction. We are able to spread payments using a 'lay away' plan where clients are unable to make immediate payment. Items will be removed from sale for a period of 5 days to allow clients to make payment arrangements. To arrange ‘lay-away’ please call our store on +44 (0)1932 862147.

SELLING YOUR ITEMS THROUGH PHOENIX
By submitting your item for sale to or through Phoenix Style you guarantee that your item is free from finance, theft, and is guaranteed authentic. We reserve the right to have any item checked by experts and reserve the right to return it to you and request full refund should these terms not be met.

PAYMENTS TO PHOENIX STYLE
We accept the following payment methods:

CARD PAYMENTS
We accept all major credit cards although all payments must be conducted using our secure online payments system provided by Shopify by the cardholder only. Payments may be subject to a holding period under which circumstance notification will be provided. We have a strict 3D secure rule base that means all your address and passwords must match the card being used. If you have any questions regarding this please call us to discuss.

DEBIT CARDS
All debit card payments are free from any additional charge.

CREDIT CARDS
All international or foreign payments must be made either through a verified PayPal account or bank transfer. We can also accept international or foreign credit card payments via chip and pin in store.

CASH ON COLLECTION
Any amounts over £10,000 will need to be supported by two forms of ID and an explanation of where the funds came from (this is to comply with new money laundering laws). Payments in cash may also be deposited directly into our bank account. All payments should be made payable to 'Phoenix Style Limited'.

INSURANCE
All items are sent fully insured.

DELIVERY TIMES
Items will be dispatched within 2 working days of cleared payment.
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GUARANTEE & RETURNS POLICY
We offer all clients the opportunity to return items within 7 days of receipt. A full refund of the purchase price, excluding delivery costs, will be provided upon the safe receipt of items in the same condition as supplied. The liability for any damage incurred during transit will remain with the sender and all items dispatched by us will be sent fully insured. We recommend that similar insurance be placed on items when returning them to us. All returns must be communicated with a returns reference obtained and attached prior to an item being sent back.
All returns must be communicated with a returns reference obtained and attached prior to an item being sent back.

COMPLAINTS
For any complaints whatsoever please contact us directly. Your satisfaction is paramount to us and we will endeavour to rectify any problems as quickly as we can. Please call 01932 862 147 or email info@phoenixstyle.co.uk

CONTENT & PRICING INFORMATION
Our quote suggested retail prices, model numbers, sizes, styles, etc is correct to the best of our knowledge and we appreciate your feedback should you notice anything incorrect. We will always try to put it right. We regularly update information on phoenixstyle.co.uk, and with changing retail prices and supply/demand these details are subject to change without notification.

DISCOUNT VOUCHER TERMS & CONDITIONS
All promotional offers, discount vouchers and free gifts are subject to the following terms and conditions:
Promotions are governed by England & Wales law. Promotions are open to worldwide clients aged 18 years or over as at the start date of the relevant promotion, except employees of Phoenix Style Limited, anyone else professionally associated with the offer or any member of their households. Promotions are as stated, are non-transferable, no cash alternative will be offered and no change will be given. The offer only applies to products held in stock. Items must be purchased at advertised price and discount voucher will be applied to this. Promotions are not available to be used in conjunction with any other offer, promotion or discount and are subject to availability. The offer does not cover external factors such as additional warranty, shipping, insurance, & any surcharges.
The offer does not extend to any item already purchased. Phoenix Style Ltd decision in relation to any aspect of the promotion is final and binding. Codes are only valid for one time use only. You will be required to present your voucher if paying in store. Online purchases will require the discount voucher code to be entered at checkout. By entering a Promotion or prize draw, you also consent to us using your data in accordance with our privacy policy. We do not accept responsibility for the product not being available at the time of selecting, or for entries not accepted due to incomplete or missing data and or failure to meet the conditions set out within these terms & conditions.
Returns of items on offer are subject to standard terms and conditions. The cost of the promotion will be deducted from any refund given if the promotional gift is not returned with the full price item.